We want you to be satisfied with Sofi CRM. This policy explains when refunds are available and how to request one.
Eligible for Refund
✓ We will issue a refund if:
- The Service was unavailable for more than 72 consecutive hours due to an issue on our end
- You were charged twice for the same billing period (duplicate charge)
- You were charged an incorrect amount
- Your request is submitted within 14 days of the charge and the Service did not function as described
- Required by applicable consumer protection law in your jurisdiction
Not Eligible for Refund
✗ Refunds are not issued for:
- Cancellations after the billing period has started (you retain access until period end)
- Forgetting to cancel before auto-renewal
- Dissatisfaction with AI response quality (the Service is provided as-is)
- Telegram API issues or account suspensions by Telegram
- Violation of our Terms of Service leading to account suspension
- Requests submitted more than 14 days after the charge
How to Request a Refund
Email us at support@soficrm.com with:
- Subject line: Refund Request — [your account email]
- Your account email address
- Date and amount of the charge
- Reason for the refund request
We will respond within 5 business days. Approved refunds are processed within 7–10 business days back to your original payment method via Stripe.
Cancellation vs. Refund
Cancelling your subscription stops future charges — it does not automatically trigger a refund of the current period. If you cancel and also believe you are eligible for a refund under the criteria above, submit a refund request separately.
To cancel your subscription: log into your account → Settings → Cancel Subscription, or email us at support@soficrm.com.
Trial Periods
If a free trial is offered, you will not be charged during the trial. If you do not cancel before the trial ends, you will be charged the full monthly rate. No refund is available for the first charge after a trial if you did not cancel in time, except where required by law.
Need help?
Our support team is here to resolve any billing issue quickly.
Contact Support →